Create A Brand and Back It Up
Your product must be the first of its kind, and you may not be the first company to guarantee a certain result or perk of the product. Other companies may also have offered a full refund if the customer isn’t satisfied.
These claims aren’t going to make your product go viral, but customers who find out that you back up your claims about your product will build you a steady, engaged audience who will push your products through your great customer service.
Going viral sounds tempting, but for many companies, chasing that rapid rise isn’t the right way to go about things. Instead, work to create a strong customer base that believes what you say. In the long term, this will serve you much better.
Joannne Rampling
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